“At HRC, we believe AI should solve real operational problems, not just create excitement. With Silver, we were able to move from evaluation to real production use faster than we expected.”

From Josh Dupuis, VP of Business Technology at HRC Total Solutions

As HRC continued to grow, their team faced a familiar operational challenge: more claims, more manual processes, and increasing pressure on an already busy operations team.

At the same time, HRC is leading the TPA market with its automation processes and was actively looking at how AI and automation could become part of their day-to-day operations.

That led Josh Dupuis to Silver.

Josh was assessing multiple technologies that can help HRC and learned about Silver from one of his peers.

The initial conversation started with one goal: understand whether Silver’s claim automation platform could fit into HRC’s existing workflow.

Within a week, Josh, and the rest of the team were running a live pilot.

Just one week later, the HRC team was actively using Silver in production, reviewing live AI recommendations as part of their daily claim operations. After two weeks of live usage, Silver’s AI recommendations had delivered zero false positives, no incorrect approval recommendations, no operational mistakes.

In less than a month, HRC moved from an initial conversation to fully operational AI-driven claim automation.