| Team member (onshore) | BPO (offshore) | Your team with the Silver Claim Dashboard | Silver AI Agent, on the claims it approves | |
|---|---|---|---|---|
| Relative cost per claim, including salaries and Silver's fees | Highest cost | Second lowest cost | Second highest cost | Lowest cost |
| Time to complete the day's claims | 1 day | 1 day | 0.25 day | 5 min |
| Average response to participants | 2 days | 1 day | 1 day | 35 min |
| Peak/holiday season | Train and onboard ahead | Train and onboard ahead | Train and onboard ahead | No staff to train or onboard |
| Quality assurance | Manual spot check | Manual spot check | Manual spot check | Manual spot check + Auto-backtesting (Silver can re-run past claims against each new version) |
The times are Silver's estimates.


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